1. The messaging program
Stone Project is a DBA of Design Master Solutions LLC ("we", "us"), and the name of our countertop fabrication management platform. Design Master Solutions LLC dba Stone Project owns the toll-free number below, is the party registered with the carriers for this program and is the sender of every message: we text homeowners and customers who opted in with us about the countertop projects they have with shops that manage their jobs on Stone Project.
Every message is sent from our toll-free number +1 (833) 244-3347, starts with "Stone Project:" and names the shop your project is with, for example: "Stone Project: Cape Granite - Your countertop install is scheduled for Oct 20 at 9:00 AM. Reply STOP to opt out."
2. What we send
Transactional and account notifications only. There is no marketing or promotional content in this program. Messages cover:
- Project stage updates (template, fabrication, installation)
- Appointment and measurement reminders
- Quote sent, quote follow-up and contract signing reminders
- Invoice sent, payment reminders and payment confirmations
- A review request after your installation is complete
3. How you opt in
Consent is given by you, to Stone Project (Design Master Solutions LLC), never by the shop on your behalf. In your customer portal, on the Profile page, you enter your mobile number and tick a checkbox — unchecked by default and separate from any other agreement — that reads:
I agree to receive transactional SMS text messages from Stone Project, a DBA of Design Master Solutions LLC, about my projects with [shop name] — such as appointment reminders and quote, order and payment updates. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase and we never share your mobile information with third parties. See our Privacy Policy and SMS Terms.
Consent is not a condition of any purchase, and you can use every feature of the portal without it.
4. Message frequency
Message frequency varies and depends on the activity on your own project — typically a handful of messages over the life of a countertop job.
5. Costs
Message and data rates may apply. We do not charge you for these messages; your mobile carrier may, according to your plan.
6. How to opt out (STOP)
Reply STOP to any message at any time. You will receive one final message confirming that you have been unsubscribed from Stone Project messages, and no further messages will be sent to that number unless you opt in again. You can also untick the consent box in your customer portal, or email [email protected].
7. How to get help (HELP)
Reply HELP to any message for support information, or contact us directly:
- Email: [email protected]
- Phone: +1 (617) 480-6060
- Stone Project (Design Master Solutions LLC) · 18 Fruean Avenue, South Yarmouth, MA 02664, United States
8. Carriers
Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your wireless service provider and is not guaranteed by Stone Project (Design Master Solutions LLC).
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
9. Supported carriers
The program is available on major US carriers, including AT&T, Verizon Wireless, T-Mobile, US Cellular and their affiliates.
10. Privacy
Your mobile number and your consent are stored on your customer record and used only to send you the messages described above. Mobile information and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes, and are never shared with any third party for any other purpose. SMS opt-in data and consent remain with Design Master Solutions LLC, the original consent recipient, and are never shared with or sold to any third party. See our Privacy Policy and our general Terms and Conditions.