Stone Project sends the request a day after the install, holds every answer for your approval, and turns an unhappy client into a ticket on your desk instead of a one-star post. The reviews you approve go straight onto your website and your widget.
The crew installs a kitchen the homeowner loves, everyone shakes hands, and the truck leaves. Somebody means to ask for a review — after the next job, once things calm down. Three months and forty installs later the shop has four reviews, two of them from people who were annoyed enough to go looking for the review box. That's the whole problem: the happy client has to be asked, and the unhappy one never does.
You configure it once: search for your shop to link the Google Business Profile, set the delay, write the subject and message, and pick the star threshold. Send yourself the test email and read it the way a customer will. That is the whole setup, and it holds for every job after it.
From then on, marking a project complete schedules the request. The client gets an email with your name on it and rates you in one tap from the message — nothing to install, nothing to log into. Four or five stars and they are handed to your Google listing while the job is still fresh. One, two or three stars and they land in a private form that only your shop reads, and a ticket opens with the client and the project attached so somebody actually follows up. Neither path blocks anyone from posting publicly on their own; it just means you hear about the problem first.
Every answer arrives in the dashboard as Pending. You read it, approve it or reject it, and mark the best ones as featured. Approved reviews go live on the Reviews page of your shop website with your star average, and into the widget you paste into any other site you run. Nothing publishes itself, and a review you approved today can be pulled tomorrow.
What changes when you use it
After the job is marked complete, on the delay you set. The default is 24 hours; you can set anything from immediately up to 720 hours (30 days). You can also attach the request to a specific kanban stage, so it fires when the job hits Installed rather than Done, and skip it per project when a job ended badly.
Yes. You write the subject line and a custom message in your own words, and the email goes out under your shop's name. There is a Send test email button that mails the real thing to your own address, so you read it before a single client does.
No. Nothing is published without you. Every review arrives as Pending and only appears on your site after you approve it. On top of that, ratings below the star threshold you set are never sent on to Google, and — if you leave the option on — they open a support ticket for your team instead, so the complaint reaches you as work to do rather than as a public post.
Not as a public reply thread under the review itself — that is not built yet. What you get instead is the direct route: a low rating opens an internal ticket with the client and the project attached, so you call or email the person who wrote it. For reviews posted on Google, you reply from your Google Business Profile as usual.
The reviews you collect here live on your Stone Project website and in your embeddable widget. If you link your Google Business Profile in settings, a client who rates you at or above your threshold is handed straight to your Google listing to post there too — one job, two places.
Why shops with great work end up with four reviews, and what asking every single client does to the count.…
Where the reviews you approve end up: a public site built from your inventory, photos and ratings that keeps itself current.…
The review request is one of several things a kanban stage can fire on its own — follow-ups, reminders, notifications.…
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